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Author Archives: admin
HyFlex Design Enables a Quick Flip
The term “flipping the classroom” has been used more and more in discussions around using technology to change classroom practice. The term seems to have been coined as “Inverting the Classroom” in a 2000 Journal of Economic Education article … Continue reading
Relationship-Driven – Customer-centric Principle Four
4. Relationship-Driven – “With Me, Along the Way: I have an ongoing relationship with the company; there is a clear focus on relationship-building versus transaction-processing, they manage for the long term value in our relationship.” HyFlex courses implement this principle … Continue reading
Posted in Design, Faculty Perspective, Practice, Student Perspective
Tagged connection, Interaction
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Delight the Customer – Customer-centric Principle Three
3. Delight the Customer – “Anticipates My Needs: My interactions with the company are excellent; they are solution-focused versus product-centric.” HyFlex courses implement this principle when the focus of faculty and student effort is on achieving important learning outcomes, not … Continue reading
Ease and Convenience – Customer-centric Principle Two
2. Ease and Convenience – “What I Want, When and Where I Want It: I experience no hassles in my interactions; the company representative strives to meet me where I am at.” HyFlex courses implement this principle when they offer … Continue reading
Personalize – Customer-centric Principle One
1. Personalize – “Addresses My Unique Needs: Products and interactions with the company are tailored for me and my situation.” HyFlex courses may be designed to meet the unique (and personal) needs of learners, especially as they relate to completing … Continue reading
Posted in Design, Student Perspective
Tagged differentiated instruction, personalization
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Do Customer-centric Principles Apply to HyFlex?
Recently I came across these principles of a “customer-centric” organization. They try to implement these principles in all they do, so they can better serve the needs of their customers (and sell more product, I assume). It spurred me to … Continue reading
Setting Participation Expectations
Since the primary distinguishing factor among HyFlex participation options is the way students interact while learning, it makes sense to frequently clarify expectations as needed to ensure that all participants know what to expect and can make realistic choices about … Continue reading
Shifting Expectations
Akin to the changing messages to various adoption groups (see previous posts in the HyFlex World), the expected returns (expectations) may change over time as faculty, students and administers develop some experience using HyFlex courses. This is a natural process, … Continue reading
Effective Practices: Overlapping Discussions
One method of combining f2f and online students that I have found effective is to overlap the two sets of students in a topical discussion. Often, I will use small discussion groups in class to focus on various aspects of … Continue reading
Good Enough?
In the early days of HyFlex, “good enough” was good enough. It seems the bar has been raised with my own students and even in my own expectations, which is, I believe, a good and natural thing. What used to … Continue reading
Posted in Design, Faculty Perspective, Student Perspective, Uncategorized
Tagged Interaction, quality, student feedback
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