Category Archives: Student Perspective

Life changes plans sometimes…

We recently surveyed students in the Instructional Technologies MA program at San Francisco State University, and found that students once again report that they appreciate the flexibility offered by the HyFlex course design. No surprise there; its the most consistent … Continue reading

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What would a HyFlex program have meant to you?

Continuing on with the thread about student experience… I was reflecting on my own path through education the other day and I started thinking about what my experience may have been like if I had the HyFlex course option as … Continue reading

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Assessing Needs for Support – Students

We’re starting a project within the ITEC program at SFSU to assess the needs of students who enroll in HyFlex courses. We plan to look at multiple levels of students enrolled in a variety of class levels and formats. For … Continue reading

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HyFlex Design Enables a Quick Flip

  The term “flipping the classroom” has been used more and more in discussions around using technology to change classroom practice. The term seems to have been coined as “Inverting the Classroom” in a 2000 Journal of Economic Education article … Continue reading

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Relationship-Driven – Customer-centric Principle Four

4. Relationship-Driven – “With Me, Along the Way: I have an ongoing relationship with the company; there is a clear focus on relationship-building versus transaction-processing, they manage for the long term value in our relationship.” HyFlex courses implement this principle … Continue reading

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Delight the Customer – Customer-centric Principle Three

3. Delight the Customer – “Anticipates My Needs: My interactions with the company are excellent; they are solution-focused versus product-centric.” HyFlex courses implement this principle when the focus of faculty and student effort is on achieving important learning outcomes, not … Continue reading

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Ease and Convenience – Customer-centric Principle Two

2. Ease and Convenience – “What I Want, When and Where I Want It: I experience no hassles in my interactions; the company representative strives to meet me where I am at.” HyFlex courses implement this principle when they offer … Continue reading

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Personalize – Customer-centric Principle One

1. Personalize – “Addresses My Unique Needs: Products and interactions with the company are tailored for me and my situation.” HyFlex courses may be designed to meet the unique (and personal) needs of learners, especially as they relate to completing … Continue reading

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Do Customer-centric Principles Apply to HyFlex?

Recently I came across these principles of a “customer-centric” organization. They try to implement these principles in all they do, so they can better serve the needs of their customers (and sell more product, I assume). It spurred me to … Continue reading

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Good Enough?

In the early days of HyFlex, “good enough” was good enough. It seems the bar has been raised with my own students and even in my own expectations, which is, I believe, a good and natural thing. What used to … Continue reading

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