Tag Archives: Interaction

Relationship-Driven – Customer-centric Principle Four

4. Relationship-Driven – “With Me, Along the Way: I have an ongoing relationship with the company; there is a clear focus on relationship-building versus transaction-processing, they manage for the long term value in our relationship.” HyFlex courses implement this principle … Continue reading

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Good Enough?

In the early days of HyFlex, “good enough” was good enough. It seems the bar has been raised with my own students and even in my own expectations, which is, I believe, a good and natural thing. What used to … Continue reading

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